Shipping Policy

Last updated: August 17, 2026

Thank you for choosing AuraLink. Here's everything you need to know about how we pack and ship your order.

Processing time

All orders are processed within 1-3 business days (Monday–Friday, excluding holidays) after payment is confirmed.

Orders placed on weekends or holidays will be processed on the next business day.

Shipping methods and rates

Shipping rates are calculated at checkout based on your delivery destination.

Free standard shipping is available on all orders over $50 — this includes all AuraLink crystal sets.

Domestic and international shipping

We currently ship to the destinations shown at checkout. If your country is not available at checkout, please contact us at tina@ea-source.com.

Order tracking

Once your order ships, you will receive a confirmation email with a tracking number. Please allow 24-48 hours for tracking information to update after shipment.

Customs and import duties

For international orders, customs duties and import taxes may apply depending on your country's regulations. These charges are the responsibility of the recipient, where applicable. We are not able to predict or control the amount of any duties or taxes.

Lost or delayed packages

If your package appears lost or hasn't arrived within the expected delivery window, contact us at tina@ea-source.com and we will investigate with the carrier.

Damaged in transit

If your order arrives damaged, please contact us within 7 days of delivery with photos — see our Refund & Return Policy for details.

Questions?

Contact us at tina@ea-source.com.