退款政策

Refund & Return Policy

Last updated: August 17, 2026

Thank you for shopping at AuraLink. We hope you and your companion love your crystal pieces. If something isn't right, here is how returns and refunds work.

Return window

You have 7 days from the date of delivery to request a return of a qualifying item.

Eligibility

To be eligible for a return, items must be:

  • Unused and unworn, in the same condition you received them
  • In their original packaging with all tags attached
  • Free of pet hair, damage, or signs of wear

For hygiene reasons, crystal collars and necklaces that have been worn by an animal are not eligible for return unless the item arrived damaged or defective.

How to start a return

  1. Email us at tina@ea-source.com within the return window, with your order number and the reason for return.
  2. We will respond within 1-2 business days with instructions and the return address.
  3. Pack the item securely in its original packaging, including all accessories.
  4. Ship the item back to us. We recommend a trackable shipping method, as we cannot be responsible for lost return parcels. Unless the item was defective or we made an error, the customer is responsible for return shipping costs.

Refunds

Once your return arrives and passes inspection, we will process your refund to the original payment method within 5-7 business days.

You will receive an email confirmation when the refund is issued. Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, contact us at tina@ea-source.com within 7 days of delivery with:

  • Your order number
  • A photo of the item and packaging
  • A short description of the issue

We will make it right — with a free replacement or a full refund, including any shipping costs you paid.

Exchanges

The fastest way to get the item you want is to return the original item for a refund and place a new order.

Non-returnable items

  • Items marked as final sale
  • Gift cards
  • Custom or personalized items

Questions?

Contact us at tina@ea-source.com — we're happy to help.